FAQ


All Natural Stone FAQ’S


What is Natural Stone?

Stone is not manufactured; it is a product of nature. Blocks are removed from the quarry, slabs are cut from these blocks, and the slabs are further
fabricated into the final stone to be installed.Each block is different; each slab is different. Skillful blending or matching of the dimension stone blocks, veneer panels, tops, etc., results in a beautiful blending of nature’s variety and man’s design. In contrast to the uniformity of materials produced by machine or assembly line, dimension stone’s naturally varied appearance has wonderful character.“Uniformity of material,” is a term of relative value that needs to be understood when making a selection.


What is Granite?


Granite is made up of interlocking mineral crystals.
Granite has been valued for millennia for its beauty and durability. It was used in ancient Egypt to build pyramids and continues to grace today's kitchen designs. It is a unique stone in both appearance and structure that continues to meet the demands of discerning homeowners.
Granites have been historically favored for exterior use. Their composition makes them both resistant and stable, and surfaces will hold a high polish longer. As a rule,weaker stones require greater and more costly reinforcement.


What are Marble and Onyx?

Marble and onyx both offer interesting colors and patterns and that are by their nature “faulted” and not generally suitable for exterior use are often highly valued for their decorative qualities in interior installations.


What is Slate?

Slate is a hard, dense, and fine-grained low-grade metamorphic rock that splits into thin slabs along planar surfaces. The uneven texture of a slate is called clefting and is created when the layers of slate are pried apart. This clefting makes slate a perfect material for any project where its natural slip-resistance is a benefit—such as entries, mudrooms, and sun rooms. The color variations in slate create a casual warmth that lends itself to areas such as wine cellars, fireplace surrounds, and lower-level family entertainment rooms. Brazilian slates are very hard and dense with a non-skid surface. These slates are resistant to both water and stains and can be used for almost any application, including interior and exterior flooring, paving, stair treads, wall cladding, tabletops, countertops, bathroom vanities, showers, and more.


What is the difference between limestone and travertine?

The mineral content, areas of application, and care for limestone and travertine are almost identical. They do have distinctive characteristics, however, which stem from the different way in which each stone was formed. Limestone tends to have a more solid look with a particulate texture and possible inclusion of fossils. There may be some color variation between tiles, but overall the look of installed limestone is usually understated and European. Travertine, on the other hand, has more variation within each piece and can show off its texture in both linear vein-cut materials or in the whorls and clouds of the cross-cut varieties. The small holes that are inherent in travertine were created by escaping carbon dioxide when the stone was formed. Typically, these holes are filled at the factory before the tile is sold. Travertine has an overall sense of warmth which makes it very popular for residential and hospitality applications.



 What is quartzite?

Quartzite is a silica-based stone with durability comparable to that of granite. It is a metamorphic stone that is formed when sandstone is transformed through heat and pressure, a process which maintains the stone’s fine sandy texture. Quartzites can often be very colorful, like Louise Blue, and are very resistant to chemical and abrasive deterioration, making them excellent choices in kitchens and in areas with higher traffic.


What is Manufactured Stone / Quartz Stone?

This is a synthetic stone made from natural stone chips suspended in a binder such as cement, epoxy resins or polyester. Some of the most popular types of manufactured stone products are those made mostly of quartz. The natural quartz gives the product depth and radiance while at the same time strength and consistency. Manufactured Stone is strong, it has four times the flexural strength of granite, so there’s less chance of chipping or cracking.


What is the thickness and size of a floor tile?

Thin stone tiles, varying in thickness from 3/8" to 3/4", are available in modular sizes of 12" x 12", 16" x 16", 18" x 18", and other sizes, up to a maximum of 24" x 24”. Modular stone tiles offer a good alternative to stone panels for walls and level floors. The proper tile thickness for the installation will depend upon the stone type selected and the modular size of the tile specified.


What is Polished Finish?

Mirror gloss, with sharp reflections.


What is Honed Finish?

Dull sheen, without reflections, achieved by abrasive heads. The degree of honing depends on the stone, but may vary from light to heavy.


What is Flamed Finish?

Flamed tile is heated under the highest of temperatures, using a controlled finishing process. This high heat causes the individual grains in the stone to burst and change color. The result is a rougher texture of stone with a more natural, faded appearance. Generally, the colors of flamed granite are more muted, including shades of tan or charcoal.

What is Tumbled Finish?


Method of putting tiles in a mixing container with sand and rotating them, allowing the edges and corners of the tiles to chip.


What is Natural Cleft mean?

A cleavage face formed when the stone is split into any thickness.


What does Gauged mean?


Done by a machine, usually with circular abrasives to grind the material to a specific thickness.


What are Bullnose tiles?

Bullnose have a rounded edge so they can be used in specific circumstances such as in corners or along edges when finishing a vertical surface. Bullnose tiles are finished on the long side and bullnose can be finished on the long side, the short side, or both sides.

How will some heavy and/or oversized items be delivered?


Most  heavy and/or oversized items will be shipped by Freight Curbside Delivery using air-ride trucks to guarantee the least possible breakage. This is a dependable and economical service with deliveries being made Monday thru Friday during business hours. Deliveries are scheduled in a 4-hour time window and a freight company representative will contact you by phone to arrange a delivery appointment.


What are the transit times for curbside deliveries?

Delivery lead time is 5-7 business days from the shipment date. It will unload the item(s) from the delivery truck and lower it to the curb outside your home. You will be responsible for further transport beyond that point. We recommend asking a family member or friend for an extra hand.


Do you price by the square foot or by the piece?

Almost all pricing is by the square foot. For example, one 16 X 16-inch tile is approximately 1.78 Sq. Ft. and one 18 X 18-inch tile is approximately 2.25 Sq. Ft


Why should I buy from you and why your prices are low?

Because we import directly from factories worldwide and sell directly to consumers, eliminating several layers of middlemen.


How much extra material should I purchase for installation?

You’ll want to purchase at least 10% to 15% more material than the job requires for two reasons. The first is that the uneven, unpredictable nature of tile dictates that some material gets wasted during the install. You’ll have to perform cuts depending on the style of tile flooring you choose. The cuts you make to keep the design parallel will lead to bisected tiles that you can’t usefully. Often, 10% extra is recommended for square settings, while 15% extra is recommended for diagonal settings. If you plan on making special designs with tile, even more, should be considered.
The second reason is that if your tile chips or breaks over time, you’ll need to replace it. Since tile styles change over time, the only way to guarantee matching tile for the broken piece is by purchasing extra prior to installation.


Do you offer free samples of my products?

We apologize but we are not able to offer free samples mailed to customers due to a large number of requests and the high cost of postage and the samples themselves. We charge select samples in the online shop at a reduced price ( just covered the shipping).


What’s your exchange/return policy?


Marble warehouse doesn't pay for return shipping.You are responsible for all return shipping charges - you can choose any carrier you'd like. All returns must be in their original packaging and in the condition in which they were received. Credit will not be issued for any items returned to us broken. It is imperative that the returned boxes are packaged well - our products are extremely fragile. Once we receive your return, your refund will be processed within 7 business days.

Still need more information, please feel free to call us at
888-97STONE.